Refund policy

ARTICLE 9 - WITHDRAWAL

9.1 Right of withdrawal
In accordance with article L. 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days from the date of receipt of the Products ordered to exercise his legal right of withdrawal without having to give reasons for his decision.

The right of withdrawal cannot be exercised for contracts listed in articles L. 221-2 and L. 221-28 of the French Consumer Code, in particular:

• Supply of goods made to the consumer's specifications or clearly personalized;
• Supply of goods liable to deteriorate or expire rapidly;
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
• Accommodation services, other than residential accommodation, transport services, car rental, catering or leisure activities that must be provided on a specific date or at a specific time;
• Involving a tourist package, the use of timeshare or long-term vacation products, or the transportation of people.

The Customer is hereby informed that Products unsealed after delivery and which cannot be returned for reasons of hygiene or health protection cannot benefit from the right of withdrawal (in particular, and without this list being considered exhaustive, cosmetic products from which the lid has been removed).

Consequently, the returned Product must not have been opened and must be in perfect saleable condition.

These provisions apply without prejudice to the legal warranties set out in the GCS, which remain fully applicable.

Les modalités du droit de rétractation sont prévues dans la section « Modalités d’exercice du droit de rétractation », disponible en Annexe 1 des présentes et accessible en bas de chaque page du SITE via un lien hypertexte.

9.2 How to exercise the right of withdrawal

9.2.1 Délai de rétractation
Le délai de rétractation expire quatorze (14) jours calendaires après le jour où le Client, ou un tiers autre que le transporteur et désigné par le Client, prend physiquement possession du Produit.

In the event that the Customer has ordered several Products via a single order giving rise to several deliveries (or in the case of an order for a single Product delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last Product delivered.

9.2.2. Notification du droit de rétractation  
Pour exercer son droit de rétractation, le Client doit notifier sa décision de se rétracter du présent contrat au moyen d’une déclaration dénuée d’ambiguïté à : La Romaine Editions, 20 rue de La Glacière , 75013 Paris, France ou hello@laromaine-editions.com

The withdrawal form below can be used as a model for exercising the right of withdrawal:

WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract).

To the attention of La Romaine Editions, a simplified joint stock company with share capital of 1,000 euros, R.C.S de Paris 895 210 235, headquartered at 15 boulevard Henri IV, 75004 Paris, France

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*) / services (*):

Ordered on (*) / received on (*):
Name of Customer(s):
Address of Customer(s):
Signature of Customer(s) (only in case of notification of this form on paper):
Date :

(*) Delete as appropriate.

In order for the withdrawal period to be respected, the Customer must transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

9.2.3 Effets de la rétractation
En cas de rétractation de la part du Client, La Romaine Editions s’engage à rembourser la totalité des sommes versées pour le Produit commandé et renvoyé par le Client, y compris les frais de livraison sans retard excessif et, en tout état de cause, au plus tard quatorze (14) jours à compter du jour où La Romaine Editions est informée de la volonté du Client de se rétracter.

If part of the order is returned, La Romaine Editions will reimburse the delivery costs in proportion to the number of items returned, except in the case of flat-rate delivery costs.

La Romaine Editions will make the refund using the same means of payment that the Customer used for the initial transaction, unless the Customer expressly agrees to a different means. In any case, this refund will not incur any costs for the Customer.

La Romaine Editions may defer reimbursement until receipt of the goods or until the Customer has provided proof of shipment of the goods, whichever comes first.

9.2.4 Modalités de retour
Le Client devra, sans retard excessif et, en tout état de cause, au plus tard quatorze (14) jours après communication de sa décision de se rétracter du présent contrat, renvoyer le bien, à : La Romaine Editions, 20 rue de La Glacière, 75013 Paris, France.

This period is deemed to have been respected if the Customer returns the goods before the fourteen-day period has expired.

9.2.5 Frais de retour
Le Client devra prendre en charge les frais directs de renvoi du bien.

9.2.6 Condition of returned goods
The Product must be returned in accordance with La Romaine Editions' instructions and include all accessories delivered.

The Customer may be held liable in the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and, where applicable, the proper functioning of the Products.

The Customer is only liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product.

Products must be returned to La Romaine Editions in a condition suitable for resale (products in perfect condition with their original packaging, accessories, instructions, etc.) within fourteen (14) days of the date on which the Customer informed La Romaine Editions of his/her decision to withdraw from the distance selling contract, and at the latest within fourteen (14) days of the date on which the Customer received the order.

Products returned after this time will not be accepted.